Last updated: August 2026
De-Genesis Travel and Tours Ltd ("the Company") is a duly registered travel and immigration consultancy operating in full compliance with the laws and regulations of the Republic of Ghana, with an expanding United Kingdom branch — De-Genesis Travel and Tours UK Limited — incorporated and operating in compliance with the laws of England and Wales. In Ghana, we hold valid business registration certificates (Certificate of Incorporation and Certificate to Commence Business) issued by the Registrar General's Department, Accra. In the United Kingdom, De-Genesis Travel and Tours UK Limited is registered with Companies House in England and Wales and operates under the regulatory framework governing travel agencies, package travel, and immigration consultancy services in the UK. We maintain compliance with all applicable laws in both jurisdictions and coordinate our operations to ensure consistent standards across our Ghana headquarters and UK office.
The Company is authorized to provide travel consultancy, electronic travel authorization (eTA) and e-Visa facilitation, visa application assistance (including Ghana eVisa and Dubai/UAE visas), work permit advisory, study abroad facilitation, Christian pilgrimage tour services, travel bookings (flights, hotels, transfers, activities, car rentals, travel insurance), international eSIM data plans, and migration support services. We maintain all required municipal and national business operating licenses. Our team members are trained in current immigration policies and procedures of the countries we serve, ensuring that all advice provided is accurate and up to date.
In accordance with the Anti-Money Laundering Act, 2020 (Act 1044) of Ghana, the Proceeds of Crime Act 2002 (POCA) and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 of the United Kingdom, and applicable international financial regulations, the Company implements robust AML and Know Your Customer (KYC) procedures in both jurisdictions. All payments are processed through verified financial channels including Stripe, Revolut, Paystack, mobile money platforms (MTN MoMo), and bank transfers. We do not accept cash payments exceeding regulated thresholds and report suspicious transactions as required by the laws of Ghana and the United Kingdom.
The Company complies with the Data Protection Act, 2012 (Act 843) of Ghana, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 of the United Kingdom, and the General Data Protection Regulation (GDPR) of the European Union. We maintain strict protocols for the collection, storage, processing, and disposal of personal data, including documents uploaded through the client portal and data held in our loyalty, agent, and corporate systems. Client information is accessed only by authorized personnel and is never shared with third parties without explicit consent, except where required by law. For full details, please refer to our Privacy Policy.
We operate in full compliance with consumer protection laws, ensuring transparency in our pricing, service deliverables, and contractual terms. Clients receive clear written agreements detailing the scope of services, fees, timelines, and refund eligibility. We do not engage in misleading advertising, false promises, or guarantee of visa outcomes, as visa and eTA approvals are at the sole discretion of the respective embassies and immigration authorities.
The Company provides advisory and facilitation services only. We do not guarantee the approval of any visa, eTA, e-Visa, work permit, Ghana eVisa, Dubai visa, or residency application, as all decisions rest with the relevant immigration authorities. We adhere to a strict code of ethics that prohibits the submission of fraudulent documents, misrepresentation of client information, or any practice that constitutes immigration fraud. Clients found to be engaging in fraudulent activities will have their services terminated immediately and may be reported to the appropriate authorities.
All financial transactions are conducted in compliance with the Foreign Exchange Act, 2006 (Act 723) of Ghana and applicable international payment regulations. Fees are quoted in USD or GHS with transparent conversion rates. Payment methods include Stripe, Revolut Pay, Paystack, MTN Mobile Money, and bank transfer, all of which maintain their own compliance and fraud prevention standards. We maintain accurate financial records and comply with all tax obligations under the Revenue Administration Act and the Internal Revenue Act of Ghana.
Our travel agent and corporate portal partners are subject to KYC verification and approval prior to activation. Agent wallet deposits and corporate credit facilities are managed in accordance with AML requirements and our internal credit control policies. Agent commission and wallet transactions are recorded and auditable. Partners must ensure that all traveler data they submit has been collected lawfully and with appropriate consent, and that their use of the portal complies with these Terms and our Privacy Policy. We reserve the right to suspend portal access for overdue balances, KYC failures, or breach of agreement.
Our loyalty and referral programs are administered in accordance with applicable consumer protection and financial regulations. Points and referral credits hold no cash value and are not classified as a financial instrument or stored value. We monitor the program for fraud, abuse, or manipulation and reserve the right to void illegitimately earned points, credits, or referrals. Program terms may be updated with reasonable notice.
For all pilgrimage and travel packages, the Company ensures compliance with international travel safety standards. We advise all clients to obtain comprehensive travel insurance coverage. For pilgrimage packages, we coordinate with licensed ground operators and adhere to the health and safety requirements of destination countries, including vaccination and health certificate requirements (such as yellow fever certificates) as mandated by the World Health Organization (WHO) and respective health ministries.
The Company maintains a zero-tolerance policy toward fraud, corruption, and bribery in any form. Our staff and partners are prohibited from offering, accepting, or facilitating bribes or kickbacks. We conduct due diligence on all suppliers, partners, and sub-agents to ensure they meet our compliance standards. Payment risk monitoring is applied to online transactions to detect and prevent fraud. Any suspected fraudulent activity should be reported to management immediately and will be investigated thoroughly.
The Company complies with the Labour Act, 2003 (Act 651) of Ghana in all employment practices. We provide fair wages, safe working conditions, and equal opportunity employment without discrimination based on gender, religion, ethnicity, or disability. All team members receive ongoing training in professional ethics, data protection, and immigration law updates.
The Company maintains robust information security practices for its website and client, agent, and corporate portals. This includes encrypted data transmission, secure authentication for accounts, role-based access controls for sensitive documents, and regular security reviews. Portal access is protected by authentication, and document uploads are restricted to authorized users. We comply with applicable cybersecurity and electronic commerce regulations.
The Company maintains comprehensive records of all client engagements, financial transactions, loyalty and referral activity, and service deliverables in accordance with statutory retention requirements. Records are available for inspection by authorized regulatory bodies and auditors upon request. We conduct internal compliance audits annually to ensure continued adherence to all applicable laws and standards.
Clients who have concerns or complaints regarding our services are encouraged to contact us at degenesis2016@gmail.com or +233 30 397 8581. We aim to acknowledge all complaints within 48 hours and resolve them within 14 business days. In the event that a dispute cannot be resolved internally, matters will be referred to the Ghana Alternative Dispute Resolution Centre or the appropriate judicial body in accordance with Ghanaian law.
This Compliance Policy is reviewed and updated periodically to reflect changes in applicable laws, regulations, and industry standards. Clients and partners are encouraged to review this page regularly. The last update date is indicated above.
De-Genesis Travel and Tours UK Limited is incorporated in England and Wales and registered with Companies House. Our UK office operates from 128 City Rd, London EC1V 2NX, United Kingdom. In the UK, our travel and package travel services comply with the Package Travel and Linked Travel Arrangements Regulations 2018, which implement the EU Package Travel Directive into UK law, ensuring that package holidays and travel arrangements sold to UK consumers meet statutory protection, information disclosure, and insolvency protection requirements. We comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Consumer Rights Act 2015, ensuring transparent pricing, fair contract terms, and honest business practices. Immigration advisory services provided from our UK office are conducted in compliance with the Immigration and Asylum Act 1999 and the Standards for Immigration Advice where applicable, and we do not provide regulated immigration advice unless through appropriately qualified advisers. Financial transactions processed through our UK office comply with the Payment Services Regulations 2017 and applicable Financial Conduct Authority (FCA) requirements for payment processing. We maintain accurate accounting records in accordance with the Companies Act 2006 and file statutory accounts and confirmation statements with Companies House as required. All UK employment practices comply with the Employment Rights Act 1996, the Equality Act 2010, and the National Minimum Wage Act 1998. Where any conflict of laws arises between our Ghana and UK operations, we apply the stricter standard to ensure the highest level of client protection and regulatory compliance.